Qqok Privacy Policy — Your data, your control

Qqok.bet is one of Bangladesh's most trusted online betting and gaming platforms. We place the highest value on our members' privacy and want to be fully transparent through this Privacy Policy about how qqok handles your personal data.

This Privacy Policy applies to the qqok.bet website, mobile application, and all our digital services. By registering with qqok, placing bets, or using any of our services, you automatically consent to this Privacy Policy.

Full transparency is at the heart of what we do. qqok believes that members can truly enjoy betting with peace of mind only when they know their data is in safe hands. This policy is written in plain language so every member can easily understand it.

Qqok only collects data that is genuinely necessary to operate our services. We do not collect excessive or irrelevant information.

Directly Provided Information

• Full name, date of birth, and national ID number
• Email address & mobile number
• Home Address & Postal Code
• Payment method details (bKash, Nagad, Rocket number)
• Documents uploaded for KYC verification

Automatically Collected Information

• IP Address & Device Type
• Browser Information & Operating System
• Site access time, location, and usage patterns
• Betting History & Transaction Records
• Cookies & Session Data

Qqok uses your data only for specific, legitimate purposes. We never use your information for anything beyond those purposes without your consent.

• Account Management: For registration, login, and profile management.
• Service Delivery: To ensure access to betting, gaming, and lottery services.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Security: To prevent fraud, account hacking, and money laundering.
• Legal Compliance: To meet regulatory requirements and complete KYC verification.
• Customer Support: To resolve your issues quickly and provide support.
• Personalized Experience: To recommend bonuses and offers tailored to your preferences.
• Responsible Gaming: To detect unusual betting patterns and protect against fraud.

Qqok does not sell, rent, or share your personal data with any third party without authorization. However, limited data sharing may be necessary in certain specific circumstances.

Cases where your data may be shared:

• Payment Processors: Only the minimum necessary information is shared to process transactions via bKash, Nagad, or Rocket.
• Legal Authorities: Data may be disclosed in response to lawful requests from courts, investigative agencies, or regulatory authorities.
• Technology Partners: Some data may be shared in encrypted form with technology service providers to operate the platform.
• Business Transfer: You will be notified in advance of any merger or acquisition involving qqok.

The qqok website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

Cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference, theme, and layout settings.
• Analytics Cookies: Used to understand site traffic and improve our services.
• Security Cookies: Actively detects fraudulent activity and bot behavior.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some services.

Qqok uses industry-leading security technology to protect your data. Our security infrastructure is monitored around the clock.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
• Firewall & Intrusion Detection: Active protection against unauthorized access.
• Data Masking: Sensitive information such as payment numbers is masked when stored.
• Regular Security Audits: Regular security assessments are conducted by independent third-party experts.
• Employee Training: Only authorized personnel may access your data, and only to the extent necessary.

Every qqok member has the right to full control over their personal data. We respect these rights and make them easy to exercise.

• Right to Access: You can find out at any time what information qqok is storing about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data unless a legal obligation requires its retention.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Data Portability: You have the right to receive your data in a portable format.
• Marketing Opt-Out: You can unsubscribe from promotional emails or SMS at any time.

To exercise any of these rights, email us at support@qqok.bet. We will do our best to respond within 30 business days.

Qqok does not store your data indefinitely. Specific retention periods are defined for each category of information.

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.

Qqok is strictly for individuals aged 18 and above. We do not allow minors to register or use the platform under any circumstances.

• Age verification is mandatory at the time of registration.
• Age is verified through a government-issued ID during the KYC process.
• Accounts are immediately suspended if there is any suspicion of underage use.
• We never knowingly collect any data from minors.

Qqok reserves the right to update this Privacy Policy as needed. Revisions may be made in response to legal changes, the introduction of new services, or security requirements.

• Members will be notified by email before any significant changes take effect.
• The date of the latest update will be noted at the top of the policy.
• Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.
• Re-consent may be required for significant policy changes.

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection Team. We are always ready to help.